THE COMPANY
Illinois Holocaust Museum & Education Center (IHMEC) honors Survivors and victims of the Holocaust by teaching universal lessons that combat hatred, prejudice, and indifference. The Museum activates this mission through world-class exhibitions, public programming, and educational initiatives to equip audiences with knowledge, skills, and courage to take a stand for humanity. Today, IHMEC is the third largest Holocaust museum in the world and second largest in the country, impacting hundreds of thousands of students, teachers, law enforcement and community members annually. As a world leader in connecting the history and lessons of the Holocaust, we inspire visitors to become Upstanders, who speak out for what’s right – turning powerful lessons of history into positive actions today.
Revenues are derived from major special events, corporate and individual giving, visitor receipts, gift shop revenues, and major grant fundraising – foundation, family, and government.
THE POSITION
Position Title: Visitor Services Representative
Location: Skokie, IL
Reports To: Visitor Services Manager
The Visitor Services Representative is responsible for supporting many aspects of Museum services that help create an excellent visitor experience. Responsibilities in the Representative role include Admissions, Information Desk, Membership Desk, Holographic Theater, Virtual Reality Gallery, and Legacy Shop. The Representative will often be the first person guests encounter when entering the Museum. Always providing expert customer service, the Representative will be responsible for onsite ticket sales, visitor check-in for those who purchase tickets online, operation and oversight of VR showings, guide and orientation for guests, and respond to specific needs of visitors. The Representative will need to be knowledgeable about the function and schedule at the Museum to successfully help guests with current and upcoming exhibitions, the length of time needed to explore the Museum, and any events or programs happening inside the Museum space. This position requires working between 20 and 28 hours per week, including weekends and some evenings.
SPECIFIC RESPONSIBILITIES
The Visitor Services Representative’s key responsibilities include:
THE PERSON
Education | Experience
Knowledge | Skills | Abilities
OTHER INFORMATION
Salary and Benefits
Committed to Diversity
Illinois Holocaust Museum & Education Center is an equal opportunity employer and is committed to creating an inclusive environment for all employees. People of color, women, LGBTQ+ people, and people with disabilities are strongly encouraged to apply.
Physical Requirements
May need to climb up and down stairs; to bend, stoop, and lift or move materials and retrieve files; to pull/push, lift, and carry up to 25 pounds; spend considerable time on feet; and to reach both above and below shoulder height.
Learn More
Visit our website, engage in virtual experiences, and learn more at ilholocaustmuseum.org.
TO APPLY
Interested applicants should submit a cover letter and resume to https://employers.indeed.com/p/posting/job-description?jobId=66be7c740628c647efcbdd68
Job Type: Part-time
Pay: $18.00 - $19.00 per hour
Expected hours: 20 – 28 per week
Schedule:
Application Question(s):
Experience:
Work Location: In person
***Interested applicants should submit a resume and cover letter in the link below***