Rental Attendant

Job Summary

Facilitates day-of rentals, which include weddings, rehearsals, receptions, picnics, or large-scale events. No supervisory or budgetary responsibilities.  Responsible for providing a positive experience to rental guests through implementation and compliance of rental policies and contracts and for protecting the museum’s collection, buildings, and equipment from damage or loss.

Job Scope

This role does not consist of supervisory or budgetary responsibilities. The rental attendant is required to be at the Event Dates assigned including all Naper Settlement-produced events and other large-scale events.  Business professional attire for Wedding Rehearsals and Wedding Days is required. Conservative shorts are appropriate for large-scale event days, weather permitting. The attendant is also expected to assist in covering the museum lobby on an as-needed basis. This individual will provide information and assistance to the general public regarding Naper Settlement’s mission, events, and programs as well.

Principal Duties and Responsibilities

1. FACILITATES day-of rentals of the museum’s buildings and grounds by providing excellent customer service to rental guests.
2. COMMUNICATES event summaries, attendance, and issues to supervisor in a timely manner, as well as necessary grounds and building maintenance. 
3. PREPARES work orders, setup sheets, final details calls, and timelines in advance for each event. 
4. Promotes and SELLS facility rentals through tours of the Chapel, Tavern, Meeting House, Innovation Gateway, and other rentable spaces.
5. ASSISTS in the execution and contract compliance of large-scale grounds rentals. This includes attending appropriate pre-event meetings and walk-throughs.
6. ASSISTS at Bridal Showcase, an annual bridal expo event with over 50 vendors at Naper Settlement.
7. ADHERES to the museum’s rules and regulations and ensures renters' compliance, including rental arrival and departure times.
8. MAINTAINS grounds around buildings, specifically the chapel, during rentals for safety and aesthetic appearances, i.e. sweeping front steps, picking up debris, etc.
9. SUPPORTS the Organizational Resources staff by ensuring teamwork, sharing of best practices and procedures, and complete job knowledge.
10. WORKS in a COLLABORATIVE manner with all institutional staff. 
11. PERFORMS all other duties as assigned.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the staff member a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

Skills, Knowledge and Abilities

Exceptional, friendly and professional customer service skills. Strong verbal communication skills.  Ability to work independently and meet deadlines while retaining flexibility.  Ability to establish and maintain effective working relationships with the public, volunteers, staff, and members. Knowledge of general reception, special events procedures and telephone etiquette. Excellent organizational and multi-tasking skills. Ability to work a flexible schedule including weekends and evening hours.  Physical agility, visual and auditory capability.

Essential Functions

1. Ability to operate office equipment in order to send and receive information with necessary optical, auditory, and manual dexterity.
2. Ability to analyze, compute and audit information.
3. Ability to walk, sit, or stand for an hour or more at a time.
4. Ability to closely examine a computer screen or written reports.
5. Ability to distinguish colors.
6. Ability to use a keyboard to enter, retrieve or transfer words or data.
7. Ability to closely examine computer screen or written reports.
8. Ability to read, comprehend and speak English and be able to demonstrate twelfth grade reading skills.
9. Ability to proofread and check documents for errors.
10. Ability to operate or observe office equipment for an hour or more at a time.
11. Ability to lift 25 or more pounds.

Minimum Education, Experience and Certification Requirements

Bachelor’s degree required. Previous event coordination or wedding/reception experience along with 2-3 years preferred.  

Please see the detailed job description here.

Apply

To apply, please ensure you complete both of the following steps. Partial submissions will not be considered. No phone calls please. 

Step 1: Complete the the online application

Step 2: Send a resume and cover letter to [email protected]

About Naper Settlement

Naper Settlement is a nationally accredited museum chronicling the history and heritage of an ever changing people and city. We preserve the identity of a city that is always changing by telling its story. A story that is unique to us and uniquely American. Through these stories we see not only how a small settlement grew to become one of the most acclaimed cities in the country, but also how America grew up. We chronicle many of the defining moments in our country’s history, such as the Westward Expansion, the Urbanization of America, the trials and tribulations of the World Wars, the Civil Rights Movement, Human Rights, the Great Depression, the Technology Revolution, and much more. Why? Because it all happened here. Our mission is to deliver "aha" moments by opening the minds of future generations, feeding their curiosity and nurturing their minds and souls. Naper Settlement provides this learning experience to more than 350,000 annual visitors and more than 34,000 school children from 90 school districts each year.