Title:                    Guest Services Associate 

Reports To:         Guest Services Manager

Scheduling:         Part time, Non-exempt/hourly, Wednesday and Weekend schedules

Kohl Children's Museum of Greater Chicago is a nonprofit organization whose mission is to provide experiences and memories to build a foundation for a lifetime of learning. Through our museum space in Glenview, IL, we offer engaging learning environments featuring interactive exhibits and programs that encourage young children to become effective learners through play. As part of our commitment to ensuring that every child has access to the best learning experiences possible, we extend our footprint throughout the Chicagoland area through outreach programs, traveling exhibits, and partnering with educators to inspire meaningful change in the education of young children.

The Guest Services Associate is responsible for providing a welcoming experience for all visitors of the Museum. This role assists patrons with admissions and membership purchases, experience planning and is a point of contact for questions or concerns.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service in face-to-face interactions with Museum patrons 
• Utilize Point-of-Sale system to process admission tickets and membership purchases 
• Maintain knowledge of Guest Services procedures and Museum information, delivering quality service when assisting patrons with purchases, questions and other needs.
• Upsell general admissions to membership, and encourage renewals based on team goals 
• Account for cash drawer adheres to cash handling procedures at all times.  
• Assist with answering patrons’ questions and resolving issues as they arise 
• Answer the Museum phone line and directs calls, as appropriate 

• Monitor Museum entrance, ensuring visitor and child safety 
• Attend monthly, quarterly and annual Museum trainings and meetings, as needed
• Assist with data entry and administrative tasks, as assigned
• Perform other duties and special projects, as assigned

The successful candidate will possess the following:

• High School Diploma or equivalent
• Experience working in a museum or customer-facing role, preferred 
• Experience working with a Point-of-Sales system and/or cash handling, preferred 
• Experience working with children, preferred 
• Proficient customer service and interpersonal skills 
• Friendly demeanor and positive attitude 
• Excellent communication skills 
• Proficiency in office technology and software (Microsoft Office suite) 
• Ability to maintain confidentiality and exercise discretion in handling sensitive material  
• Familiarity with database management or Point-of-Sale system preferred  
• Must have flexibility with work schedule, as necessary, to support weekend scheduling and/or evening activities 

WORKING CONDITIONS

Customary office-related activities: standing, walking, sitting, bending

Ability to life containers up to 15 pounds

BENEFITS

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance 
• Disability
• Paid Time Off 
• 401(k) with employer match
• Employee Assistance Program
• Museum Membership
• Accident Insurance
• Critical Illness Insurance
• Pet Insurance

Kohl Children’s Museum is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.