Guest Services Associate

The Guest Services Associate position is an integral part of a small, intensely focused team that bears responsibility for maintaining the expected excellence of the Museum’s visitor experience profile and help grow long-term support for the Museum. This position is ideal for an energetic and enthusiastic self-starter with general visitor services experience who wants to focus their efforts toward career growth in arts and cultural organizations.

Principal Duties and Responsibilities:

• Exemplify the Museum’s standards of excellence in customer service and hospitality
• Work in unison with Guest Services Coordinators in Museum’s overall customer experience efforts
• Demonstrate an in-depth knowledge and understanding of the history of the Museum, the historic interiors, architecture, and restoration of the Nickerson Mansion, the collection and temporary exhibitions.
• Orient Museum visitors to the different ways to explore the Museum and to gallery rules; accept payments; and assist with wayfinding and general customer service
• Regular surveillance of public spaces throughout the day to report facilities and operational issues that may impede on the customer experience and reputation of the Museum
• Conduct public and private group tours
• Promote and transact Memberships, Annual Fund Donations, and Programs tickets in Admission, Store, and in Tour interactions with Guests.
• Collaborate with all Guest Services staff to ensure efficient and effective inter-department communications and workflow
• Perform other duties as assigned by the Guest Services Manager or Executive Director

• BA or BS degree in art, art history, art education, architecture, historic preservation, museum studies, or related field preferred
• Familiarity with museums and the museum experience
• Excellent problem-solving and decision-making skills
• Excellent oral and written communication skills
• High level of initiative and strong work ethic
• Able to work in a team setting
• Strong interpersonal and presentation skills
• Database experience, preferably with Raiser’s Edge or Altru
• Willingness to become Red Cross Certified in First Aid, CPR, and AED
• Ability to work flexible hours, including evening and weekend hours as necessary