Senior IT Coordinator

THE COMPANY

Illinois Holocaust Museum & Education Center (IHMEC) honors Survivors and victims of the Holocaust by teaching universal lessons that combat hatred, prejudice, and indifference. The Museum activates this mission through world-class exhibitions, public programming, and educational initiatives to equip audiences with knowledge, skills, and courage to take a stand for humanity. Today, IHMEC is the third largest Holocaust museum in the world and second largest in the country, impacting hundreds of thousands of students, teachers, law enforcement and community members annually. As a world leader in connecting the history and lessons of the Holocaust, we inspire visitors to become Upstanders, who speak out for what’s right – turning powerful lessons of history into positive actions today.

Revenues are derived from major special events, corporate and individual giving, visitor receipts, gift shop revenues, and major grant fundraising – foundation, family, and government.

THE POSITION

Position Title: Senior Information Technology (IT) Coordinator

Location: Chicago, IL and Skokie, IL

Schedule: Onsite in both Chicago and Skokie locations Monday through Friday 9 a.m. to 5 p.m. with availability as needed on weekends and weekday evenings.

Reports To: Director of Technology Services

The Senior Information Technology (IT) Coordinator will play a key role in administering and maintaining the Museum’s IT infrastructure. They will work closely with the IT Coordinator in supporting Museum staff and support the Media Specialist – Exhibits and Events as needed with exhibition technology and audio/visual needs. This person should be open to learning all aspects of technology used in the Museum. A technical mind, along with strong interpersonal skills and a willingness to learn, are the most important qualities for the position.

SPECIFIC RESPONSIBILITIES

Primary responsibilities include:

• Provide both Level I and Level II support for staff members’ computers, exhibition computers, servers, printers, network devices and other equipment, including troubleshooting issues with Windows 11, Windows Server, VMWare, Meraki, etc.;
• Configure laptops and desktops for new staff and assist with onboarding / offboarding of staff, and the management of users and permissions in Microsoft Azure Admin and Active Directory;
• Support front of house including point of sale technology (Altru, Shopify, etc.) and Audioguide equipment;
• Support telephony infrastructure (RingCentral);
• Support the marketing department’s work on the websites (WordPress, Gravity Forms, etc.);
• Support email administration and delivery;
• Share the rotating responsibility with other team members of being on call for any critical issues that arise on days when the office is closed and the Museum is open;
• Provide periodic support (approximately once or twice a quarter) running the audio/visual equipment for an evening or weekend program;
• Other responsibilities and tasks as assigned by the supervisor, SVP of Finance & Operations, or the CEO.

THE PERSON

Education | Experience

• Bachelor’s degree or equivalent;
• Minimum of three years’ experience in an IT operations role supporting a Windows domain environment;
• Experience in troubleshooting, configuring and maintaining PCs;
• Basic knowledge of server administration and networking;
• Proficiency in basic PowerShell scripting or other scripting languages a big plus;
• Self-starter with excellent organization skills;
• Strong verbal and written communication skills;
• Demonstrated ability to establish and maintain effective working relationships both internally and externally.

OTHER INFORMATION

Salary and Benefits

• Salary range is $50,000 to $60,000. Salary for the position will be based on qualifications and experience;
• Generous benefits, including medical/vision/dental coverage, paid time off, and retirement plan contributions, among other industry-leading benefits.

Committed to Diversity

Illinois Holocaust Museum & Education Center is an equal opportunity employer and is committed to creating an inclusive environment for all employees. People of color, women, LGBTQ+ people, and people with disabilities are strongly encouraged to apply.

Physical Requirements

May need to climb up and down stairs; to bend, stoop, and lift or move materials and retrieve files; to pull/push, lift, and carry up to 25 pounds; spend considerable time on feet; and to reach both above and below shoulder height.

Learn More

Visit our website, engage in virtual experiences, and learn more at ilholocaustmuseum.org.

TO APPLY

Interested applicants should submit a cover letter and resume.