Guest Experience Associate

Title: Guest Experience Associate

Reports To: Guest Experience Manager

Scheduling: Part time, 21 hours per week, Non-exempt/hourly, some nights and weekends

Kohl Children's Museum of Greater Chicago is a nonprofit organization whose mission is to provide experiences and memories to build a foundation for a lifetime of learning. Through our museum space in Glenview, IL, we offer engaging learning environments featuring interactive exhibits and programs that encourage young children to become effective learners through play. As part of our commitment to ensuring that every child has access to the best learning experiences possible, we extend our footprint throughout the Chicagoland area through outreach programs, traveling exhibits, and partnering with educators to inspire meaningful change in the education of young children.

The Guest Experience Associate is responsible for providing a welcoming experience for all visitors of the museum. This role assists patrons with admissions, membership purchases, and is a point of contact for questions or concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain knowledge of front desk procedures and museum information, delivering exceptional customer service when assisting patrons with purchases, questions and other needs
• Utilize Point of Sale (POS) system to sell admission tickets, memberships, and special event tickets
• Process all correspondence from members including applications, renewals, inquiries and gift memberships
• Account for cash drawer and adheres to cash and credit card handling procedures
• Answer the museum phone line and directs calls, as appropriate
• Monitor museum entrance, ensuring visitor and child safety

Additional Responsibilities

• Attend monthly, quarterly and annual museum trainings and meeting, as needed
• Assist with data entry and administrative tasks, as assigned
• Support team members with a positive and collaborative attitude
• Perform other duties and special projects, as assigned

The successful candidate will possess the following:

• High School Diploma or equivalent
• Experience working in a museum or customer-facing role, preferred
• Experience working with children, preferred
• Experience working with database management or Point-of-Sales system and/or cash handling, preferred
• Excellent customer service skills and proficiency in conflict resolution
• Friendly demeanor and ability to work with individuals of all levels of an organization
• Excellent oral and written communication skills
• Proficiency in office technology and software (Microsoft Office suite)
• Ability to maintain confidentiality and exercise discretion in handling sensitive material
• Must have flexibility with work schedule, as necessary, to support weekend scheduling and/or evening activities as needed

WORKING CONDITIONS

Customary office-related activities: standing, walking, sitting, bending

Ability to life containers up to 15 pounds

BENEFITS

• Paid Time Off
• 401(k) with employer match
• Employee Assistance Program
• Museum Membership
• Pet Insurance

Kohl Children’s Museum is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 21 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Free parking
• Paid time off
• Referral program

Education:

• High school or equivalent (Preferred)

Work Location: In person