Guest Experience Coordinator
Title: Guest Experience Coordinator
Department: Discovery Center Museum
Reports To: Executive Director
Classification: Full Time, Non-Exempt
Wage: $40,000 - $50,000 / Year ($19.23 - $24.04 Hour )
Position Overview: The Guest Experience Coordinator provides a welcoming and informative experience for all guests. This position supports day-to-day front desk operations, handles corporate volunteer scheduling, completes data entry and reporting, and contributes to the planning and execution of museum special events. The ideal candidate is detail-oriented, enthusiastic, and enjoys working with children, families, and community members. The position operates in a dynamic, visitor-centered environment where teamwork, flexibility, and a passion for Discovery Center’s mission are essential.
Schedule is Monday through Friday from 8:30 am – 5:00 pm.
Discovery Center: Discovery Center Museum in Rockford, Illinois is dedicated to hands-on learning in the arts and sciences through more than 300 exciting exhibits spread over two floors and an award winning outdoor Discovery Park. We serve children, parents, and educators from the Rockford region and beyond through both Museum visits and outreach programs.
- Works with all museum departments to assess museum volunteer needs and service capabilities, and recruits and schedules accordingly
- Maintain communication with volunteers and ensure compliance with museum policies and safety procedures.
- Communicates with Riverfront Museum Park staff to complete common space request forms
- Maintains the corporate google calendar
- Manage registrations for special member events, first time parent events, etc.
- Answer incoming phone calls and assist visitors using quality customer service
- Order office supplies as needed
- Provide administrative assistance to Executive Director and staff members as needed
- Set up, prepare packets, order lunch, and tear down for BOD & Executive Finance meetings
- Track and record BOD changes
- Order food and assist with set up as requested for staff meetings/events
- Maintain the office kitchen ensuring it is stocked and cleaned
- Process credits and refunds, track and oversee gift certificates
- Oversee daily admission deposit processing and maintain checks and balances in place
- Excellent communication and interpersonal skills, especially with families and children
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Office Suite and Google Workspace
Must be able to sit and stand for extended periods of time. Must be able to lift and carry items such as reams of paper, office supplies, or copier toner, typically weighing up to 25 pounds. Must have sufficient hand and finger dexterity to operate a computer keyboard, telephone, copier, and other standard office equipment. Close vision required for computer work, document review, and operating office equipment. Must be able to hear and speak clearly for effective telephone and in-person communication. Occasional reaching above shoulder height or below waist level (e.g., accessing supplies).
Discovery Center considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, and vision insurance, paid time off, and holidays.
Discovery Center is an equal opportunity employer and provides equal employment opportunity without unlawful regard to actual or perceived race, color, religion, national origin, ancestry, age, gender, marital status, disability, military status, sexual orientation, unfavorable discharge from military service, order of protection status, genetic information status, pregnancy, childbirth (or medical or common conditions related to pregnancy or childbirth), work authorization status, or other protected group as provided by law.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested in the course of employment. Requirements are representative of the minimum levels of knowledge, skills, and/or abilities to perform this job successfully; the incumbent will possess the abilities or aptitude to perform each duty proficiently. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. The Company reserves the right to change the requirements of the position to meet the changing needs of the Company. Changes may include, but are not limited to, the essential duties and the qualifications required for the position.
Please direct questions, applications, and resumes to Amanda Gray-Orlando, Associate Director at:
815-963-6769 or [email protected]
The Early Childhood Educator will play a key role in overseeing early learning efforts at Discovery Center Museum. This position will work closely with the education team to develop engaging, educational programs and support the development of interactive exhibits that foster growth and learning in young children.
