AV Technician & Service Desk Specialist
Position: AV Technician and Service Desk Specialist
FLSA Status: Non-exempt
Department: Information Technology
Our Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history.
Join our team and enjoy a benefits package that truly supports your well-being and lifestyle:
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Comprehensive Health Coverage: Including medical, dental, vision plans, and even pet insurance.
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Financial Security: Life and disability benefits plus a 403(b) savings plan to help you plan for the future.
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Work-Life Balance: Generous paid time off, paid sick leave, and paid holidays to ensure you have time to recharge and spend with loved ones.
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Exclusive Perks: Enjoy great employee discounts and complimentary general admission to participating cultural institutions.
We're dedicated to enhancing your life both at work and beyond!
Essential Function and Responsibility:
The AV Technician and Service Desk Specialist role is focused primarily on AV and meeting room support. Secondarily, the role provides basic computer, network and technical troubleshooting. This role utilizes an escalation path to senior team members within the Technology Department Operations Team (referred to as TDOT) when no solution is presently available. This position supports meeting room setups, scheduled in advance, that use various laptop, tablet, television, and audio-visual equipment by working as a member of the Service Desk team, and other teams within the Information Technology department. This position will also be responsible for basic troubleshooting of network issues, in addition to basic computer setup and support.
Duties and Responsibilities:
- Provide root cause analysis for issues that go beyond general support of meeting, or computer related issues.
- Install, maintain, and troubleshoot audio-visual equipment (speakers, sound mixers, amplifiers, microphones, televisions, projectors, etc.)
- Provide, hookup, and troubleshoot computers when requested for meetings. Computers will run both Windows and Mac Operating Systems.
- Provide and troubleshoot equipment for Zoom Room setups as requested.
- Attend Meetings initially to ensure no equipment issues arise.
- Attend all-staff meetings and board meetings as requested (in advance) for the duration of the meeting to be on hand if assistance is needed.
- Work to enhance the TDOT team - assist with setting standards for meetings, training staff on how to set up meetings, reviewing projects from Senior TDOT team members
- Assist with planning and provide training for Quarterly In-House Training for Meeting Spaces.
- Responsible for troubleshooting of equipment that other TDOT members are unable to resolve.
- Work with external contractors for support within meeting spaces as needed.
- May serve in a lead support role for Jr. TDOT team members for major events as needed.
- Assist with other open projects assigned by the Sr. TDOT team members.
- Support and troubleshoot a wide variety of computer related issues (Windows and Mac operating systems) and software (Microsoft Office, G Suite for Nonprofits, Active Directory, etc.)
Qualifications
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Bachelor’s Degree and/or two to four (2-4) years audio-visual set-up, troubleshooting, maintenance, install/de-install experience.
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Operational knowledge of Audio Systems, including live mixing and sound support.
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Operational knowledge of Video Systems, including projectors, monitors, and video signal distribution.
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Operational knowledge of phone systems and troubleshooting, for conference calls.
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Operational knowledge of basic network support.
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Operational knowledge of computers, including Microsoft Office, Google apps, and various video meeting platforms (Zoom, Google Meet, Microsoft Teams).
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Troubleshooting experience on both Windows and Mac operating systems.
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Ability to operate audio-video control systems, such as; Midas, AMX or Creston.
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Ability to conduct yourself professionally in a meeting environment.
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Strong Customer Service Background
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Ability to interpret space drawings.
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Must be able to move/lift computer equipment, electronic equipment, and furniture on wheels as needed.
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Must be able to use ladders, operate personnel scissors and mast lifts when trained.
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Strong communication and collaboration skills working as a team with other departments.
Supervision Received:
Receives general supervision by the Helpdesk Supervisor
Supervision Exercised:
The position has no direct supervisory responsibilities.
Work Hours and Shift:
Hours are typically Monday - Friday 8am-4pm with occasional before, after or weekend hours required. Usually scheduled in advance.
Hybrid Eligibility:
Not Eligible.
Location:
1400 S. DuSable Lake Shore Dr. Chicago, IL 60605
Union Representation: This position is represented by Field Museum Workers’ United, AFSCME Council 31, AFL-CIO.
Pay Range: $27.50 - $29.00 per hour
PLEASE READ: *When you apply for multiple positions, please make sure to delete your previous resume and cover letter and upload the latest version of your resume and cover letter that is relevant to the job you are applying for, every time you apply. This will help our hiring managers access the correct documents. Please note that removing the resume and cover letter will not delete any previously submitted resumes and cover letters.
The Field Museum is an equal-opportunity employer. We are committed to providing a workplace free from discrimination, embracing diversity, and fostering mutual respect. We value the unique perspectives each team member brings, which empowers our ability to innovate and overcome challenges.
At the Field Museum, we are dedicated to making our career website and recruitment process accessible to everyone. If you encounter any difficulty when using or accessing our online application, or if you need a reasonable accommodation for completing your application, participating in interviews, or any other part of the selection process, please reach out to us at [email protected].
