JOB SUMMARY

The Museum Guide serves as an informed and friendly ambassador for the site and the National Trust for Historic Preservation, providing individual or groups tours to interpret the history of the site, its buildings and grounds, and placing them in historical and contemporary context for the visitor.

This seasonal positions lasts from approximately March-December at an hourly rate of $20 an hour. In terms of the schedule, there is a fair amount of variation with the employee working between 7-21 hours a week based on availability and site needs.

DUTIES

• Interpret the site, its architecture, landscape, and/or artifacts through interactive experiential tours that encourage visitors to better understand and appreciate the site within historical and contemporary contexts.
• Engage visitors in active observation, discussion and synthesis during guided tours.
• Respond to different groups of visitors (adults, school children, families) by varying tour content and techniques as appropriate.
• Convey the mission of the individual site and the National Trust for Historic Preservation, including announcing current initiatives and upcoming programs and events.
• Provide exceptional customer service to all site guests and interact positively and professionally with site colleagues.
• Assist in monitoring collections security (buildings, objects, grounds) and visitor safety, responding calmly and professionally to emergencies and promptly notifying supervisor of incidents or unsafe conditions.
• Attend all required in-service training sessions and contribute insights drawn from tour experiences and visitor response. Participate actively in training programs and other opportunities to expand site knowledge and strengthen interpretive skills.
• Assist as needed with visitor services and operations, including visitor orientation, answering phones, shop retail and ticket sales.
• Assist as needed with educational activities, special events and other additional duties and responsibilities.

QUALIFICATIONS

• Some experience in public speaking, presenting educational or promotional information to the public, or other customer service role. Previous experience as an educator, guide, tour leader or related role preferred; experience in a museum or historic or cultural setting a plus.
• Knowledge of and enthusiasm for history, architecture or other cultural topics related to the site preferred.
• Effective and engaging presentation skills. Excellent verbal and written communication skills, with ability to speak and read English fluently. Bi-lingual fluency (English/Spanish ) a plus.
• Demonstrated ability to engage effectively with culturally diverse audiences, and audiences of varying age.
• Basic problem-solving skills, including issue identification and prioritization.
• Ability to adapt and be flexible in a dynamic work environment.
• Ability to continually develop skills related to use of rapidly changing technology and communications best practices.
• Entrepreneurial spirit and skill set a plus.
• Ability to work weekends, holidays, and evenings
• Ability to work outdoors in varying weather conditions.
• Minimum physical requirements include: ability to lift and carry up to 25 lbs on a frequent basis and occasionally more; ability to push or pull up to 25 lbs on a frequent basis and occasionally more; ability to bend, squat, kneel, twist/turn, climb, and reach above the shoulder frequently; ability to stand for extended periods and to walk the site, including several walks of ¼ mile per day over uneven terrain, climb stairs, physically access areas of historic buildings not fitted for public access; ability to drive a golf cart and 15 passenger van.
• Driving duties require candidates to be at least 21 years of age, with a valid Illinois driver's license held for at least 3 years (CDL not required) and acceptable driving record. DMV background check required upon offer.
• BA or equivalent work experience required; studies in history, architecture or other topics related to specific site programs preferred.