Birthday Party Supervisor

Birthday Party Manager on Duty

Position: Birthday Party Supervisor

Accountability: Wonder Works Leadership Team

Reports to: Visitor Experience Manager

Status: Part-time between 4-12 hours per week, depending on party schedule

Pay Rate: $18.00 per hour

The Birthday Party Supervisor assists the Visitor Experience Manager and Visitor Experience Assistant Manager in the delivery of Wonder Works Children’s Museum (“Wonder Works” or “Museum”) birthday parties. The ideal candidate is an enthusiastic, joyful person interested in working with a close-knit team dedicated to early childhood education and the power of play, and in making each child’s birthday a wonderful experience!

The Parties and Rentals Supervisor is a member of the manager-on-duty team for the museum and oversees museum operations for Friday, Saturday, and Sunday private birthday parties, shift hours between 4 p.m. and 9 p.m. each evening. Shifts per week will vary depending on the museum party schedule; alternative hours each week may be available.

This position works closely with and is supported by the Visitor Experience Manager and Visitor Experience Assistant Manager. They will also work closely with the Sales and Marketing Assistant for details on parties, and the Museum Guides in delivery of parties.

Essential Job Functions:

Birthday Party Supervisor

• Ensure a joyful, celebratory birthday party experience for all visitors, making it special for the birthday child and their family.
• Provide day-of rental management, including, but not limited to, preparing the event space, working with Museum Guides on table and chair arrangements, tablecloth and party supplies, briefing Museum Guides on event details, and assisting with museum reset from general admission to party set up.
• Supervise the museum during private birthday parties, including checking in guests, opening the party room, and informing guests of museum rules.
• Work with the museum guides to provide birthday party activities such as art room or parachute play, assist the party during food and cake times, and anything else the party might require.
• Lead museum opening and closing procedures, including quality checks before museum opening and dismissal from shift when acting as manager-on-duty.
• Oversee front desk transactions and register, assist with troubleshooting operational resources (Veevart, PA system, etc.). Process final payments from customers and perform final visitor check-in at the end of events.
• Provide knowledgeable, in-the-moment solutions to challenges that may arise relating to equipment failure and unexpected environmental or visitor-driven changes.

Cleanliness and Safety

• Lead staff and fully participate in cleaning processes and procedures, including bathrooms, vacuuming, mopping, trash removal, windows, sanitation, laundry, outdoor maintenance, and bodily fluid clean-up.
• Ensure safety practices are followed with cleaning chemicals and tools.
• Lead staff, volunteers, and visitors in emergency situations, provide first aid as needed. Ensure incident reports and other documentation takes place.

Training, Administrative Tasks, Special Projects

• Attend required meetings and assist with leading and attending required meetings, including morning stand-ups, monthly meetings, quarterly trainings, and any other required meetings as determined.
• With the support of the Visitor Experience Manager, assist with training new staff and volunteers on party and field trip expectations, delivery, and tasks.
• Stay up to date with museum exhibits, events, programs, promotions, policies, and procedures.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Must have an interest in working with young children and their adult caregivers from a variety of ages, backgrounds, abilities, and experiences.
• Repetitive, friendly, and respectful communication while engaging with visitors. Comfortable speaking with children and adults individually, in small groups, and in large groups. Use of PA systems and walkie-talkies for communication.
• Reliable and maintains a solid attendance record.
• Proactive, takes initiative to resolve problems and anticipates tasks that need completion.
• Ability to manage time and work independently as well as a team player.
• Working knowledge of PCs, tablets, phones, and digital communication platforms.
• Willingness to learn how to use new software and tools, including Veevart and Google Suite.
• Bilingual is a plus, but not required.

Experience and Education Considerations

• Must pass background and reference checks.
• Must have reliable transportation.
• One or more years of customer service experience, ideally with families and young children.
• Experience in hospitality, leisure, non-profit, or educational sectors preferred.
• One or more years of sales experience. Experience with parties and event rentals preferred.
• One or more years of supervisory experience is preferred.
• Degree in education, museum studies, arts, hospitality, communications, or commensurate professional experience preferred.Physical Demands and Work Environment
• This is an on-site role. Hours will vary per week depending on bookings at the museum. Must be available Fridays, Saturdays, and Sundays to work on-site, between the hours of 4 p.m. - 9 p.m., in order to act as manager on duty for private birthday parties. Additional on-site hours may be available during special events and peak museum days.
• Stamina and physical endurance to stand on the museum floor throughout shifts and maintain quality interactions with museum visitors and staff.
• This job is primarily performed in a visitor-facing environment. The employee must be able to focus on assigned tasks where the activity and interruptions are constant and demanding.
• The noise level in the museum is typically moderate but ongoing, noise level may be overstimulating at times.
• Bending, stooping, kneeling, crawling, pushing, pulling, reaching above the shoulders, reaching in all directions, grasping and handling motions throughout the work period.
• Lifting of moderately heavy objects, possibly up to 50 pounds.
• Maintain a fun and professional appearance and demeanor, and adheres to the provided dress code.

This job description will be updated if duties and responsibilities change significantly. Job functions are subject to modification based on business necessity.

Job Type: Part-time

Pay: $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Experience:

• Birthday Party, Museum, Hospitality, Event: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Childcare: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Ability to Commute:

• Oak Park, IL 60302 (Required)

Work Location: In person